Retail Orders: We accept returns for items that are in new original condition with tags and box included, if applicable, within 10 days of delivery. No restocking fee will be charged. All shipping costs for items are incurred by the buyer, if no shipping costs are incurred, return will be minus our original shipping fee(s) for items returned.
Wholesale Orders: We accept returns for items that are in new original conditions with tags and box included, if applicable, within 10 days of delivery. a 25% restocking fee will be charged. All shipping costs for items are incurred by the buyer.
Private Label and Customized Orders: We do not accept returns for Private Label or Customized orders as these are personalized.
Refunds are given as follows:
- Item(s) purchased in error are given store credit
- Item(s) purchased in incorrect size are given store credit
- Item(s) damaged on receipt are given a refund provided the buyer can provide adequate pictures for us to file a claim with the shipping carrier.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship from Houston, Texas to the United States and Canada. We declare the value of the items as they are purchased. Any customs costs are to be paid by the buyer, if applicable.
Orders ship in the order they are received. Some items are custom made and take extra time to produce. We ship items within 2-3 business days. However orders that take time to produce, depending on size, may take up to 7 business day to ship.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
OVERAGE IN SHIPPING: We refund overages in shipping of $5 and more, based on the retail rate, if original payment method is credit card.
If original payment is via PayPal, Coinbase, Cryptocurrency, Klarna or Afterpay, we do not refund any overages, due to a lack of fee adjustment from these payment processors.
Delivery Transit Times
Delivery transit times vary depending on method of shipment requested, carrier and location. For more information on which services are best for you, click the links below: